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Customer Service

Westwood people make a difference. Our dedicated customer service and delivery teams provide a personalized approach that is unique in today's transportation environment. Located close to the Port of Tacoma, our regionally-focused teams are always accessible and provide local, port-based knowledge to help meet customer's needs.

Service Features:

  • Fast, friendly communication directly with a customer service representative
  • Sophisticated online systems for instant access to your shipment status
  • A strong proactive cargo management system to respond to your needs
  • Frequent information from beginning to end of your shipping experience
  • Experts who are trained in specialized areas like hazardous cargo, over-dimensional cargo, U.S. customs and Canadian customs
  • Documentation, with a 99 percent accuracy rating, delivered to your door within 24 hours


Our vision is to provide the best delivery services for containerized cargo in the transpacific market. Combining high-touch customer service with our expertise to provide door-to-door logistics solutions, and by continually enhancing our technology to meet customer requirements, Westwood goes a step beyond other carriers.

Breakbulk Forest Products

Building on a long history of transport of sensitive forest products, we have worked to continuously improve cargo handling methods and equipment to safely handle your cargo. As the only carrier to provide fixed-day liner service for forest products, we offer a reliable logistics solution to meet your production and inventory management needs.

Oversized Project Cargo

Our specialized vessels provide dedicated underdeck space for weather protection of sensitive cargo. We use the most advanced cargo handling technology available to meet the needs of our customers. Our state-of-the-art 45 MT gantry cranes can handle cargo up to 85 feet (26 meters) and permit cargo operations at ports where there may be no shore-based cranes available.